hero_Frequently Asked Questions

Frequently Asked Questions

Size & Bleed

Files need to be built to the final trim size plus 1/8″ (0.125″) bleed on each side. Extend images that bleed off the document page by an 1/8” (standard).Therefore, if you are ordering a 5 x 7 postcard, the graphic file’s size should 5.25″ x 7.25″. When generating the file into the proper format, do not use any crop or printer’s marks as these will increase the dimensions of the design file.

Image Resolution

For best printing results, we recommend files to have a resolution of at least 300 dpi. Submitting files with resolution lower than 300 dpi may result in the print turning out pixelated or blurry.

Colour Mode

All full colour artwork and/or images must be saved in CMYK (cyan, magenta, yellow, black) colour mode. While black and white artwork and/or images must be in grayscale colour mode. Files submitted in RGB or Pantone colour mode will be converted automatically to CMYK. Converting these to CMYK would cause a shift since they are not of the same colour spectrum.

Safety Zone

Do not place any critical images or text beyond the safety zone, which should be at least 1/8″ within the final trim size. This will ensure that they are well within the finished piece when it is trimmed.

Font & Lines

When creating files on vector based software such a Illustrator, InDesign, or Freehand, all text must be converted to outlines before generating the final PDF file. If working out of Photoshop, simply flatten the image. Do not use fonts smaller than 8 pts. Note that small or very narrow fonts may not render well on print against dark backgrounds. Keep all lines at least 0.25 pts thick. While thinner lines may be visible on screen, they may not show on print.

Artwork with Borders

When trimmed, the border should be 1/4″ thick. Therefore, it should be set up to be 3/8″ (0.375″) from the bleed line. There is a cutting tolerance of 1/16″ (0.0625″) which may cause uneven borders. We do not recommend borders. However, if they are necessary in your artwork, keep the minimum border thickness to make it possible for us to cut as evenly as possible. We do not guarantee perfect trimming.


Please do not trap your files! Trapping – the creation of overlaps between adjoining colors to make sure they abut exactly on press – must be set to the printing method used, otherwise the traps may come out too wide or thin, leaving halos or gaps between colors. We have specialized software that automates this process for us.

Kodak Certified Process for Color Confirmation Proofs

A proofing feature that ensures your proofs are generated according to industry color standards, so that the color expectations of any artwork can be confirmed before going to press. Still Creek Press aligns itself with the GRACoL 2006 (G7) profile for coated sheets and the ISO Uncoated (aka Fogra47) profile for uncoated sheets. The Certified Process confirms that the correct profile was used and the proofer was correctly calibrated, providing confidence well beyond checking the color control bar alone. Once these checks are met, a Kodak Certified Process label adhered to the proof provides visible confirmation of correct color.